Step 1 of 4

HANDLING OF ENVIRONMENTAL SANITATION COMPLAINTS

External Services

This involves resolving environmental complaints that are harmful to the health of the constituency.

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Details

OFFICE/UNIT

MUNICIPAL HEALTH SERVICES OFFICE

CLASSIFICATION

Complex

TYPE OF TRANSACTION

G2C – Government to Citizen

WHO MAY AVAIL

Anyone with complaint on sanitation/environment/health

Requirements

# Checklist Item Where to Secure
1 Letter of complaint with full name and address of complainant Client

3 STEPS

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Approach the Sanitation Inspector

 

 

 

1. Interview the complainant, assess the complaint and coordinate with the Punong Barangay concerned

None

 

30 minutes

 

PAUL VINCENT FLORES

Sanitation Inspector – OIC

Health Office

2. Field visit together with the Sanitary Inspector

2. Verify and validate the complaint

None

3 days

 

PAUL VINCENT FLORES

Sanitation Inspector – OIC

Health Office

3. Return to the Health Office

3. Release of resolution or report

None

5 minutes

PAUL VINCENT FLORES

Sanitation Inspector – OIC

Health Office

 

TOTAL:

None

3 days & 35 minutes

 

NOTE: CLIENT WILL BE ADVISED AS TO WHEN THE RESOLUTION OR REPORT IS AVAILABLE.

 

Finish